FAQ

FAQ

1. What countries do you send parcels to?

We ship parcels to most European countries such as Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece – mainland, Hungary, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, Uzbekistan… 183 countries

2. Do you send parcels from Europe to the USA?

As of today, unfortunately, we do not send parcels from Europe to the USA. We are currently working on improving our services so in the nearest future we will be able to add it to our service list

3. Do I need to pick up my parcel in Poland? If yes, where?

When sending your parcel, you always pay for the delivery to the recipient’s address. In this case you don’t need to pick up your parcel since it will be delivered to the address you provided. If you stated otherwise and you wish to pick up your parcel by yourself, you can do that in our warehouse in Poland. Karex is our division in Poland and it is located in Częstochowa. Please see the full address below:

Karex
Bór 146/148 Street
Częstochowa, Poland
phone: (34) 365-9054
email: info@karex.info.pl
Hours of operation: Monday to Friday 8 am – 4 pm (Eastern European time)

Please make sure to call Karex and schedule your pick up date and time in advance.

4. What is the cost of shipping?

The final cost of shipping your parcel depends on the region and the city in the USA that the parcel is shipped from. To calculate the most accurate cost of shipping please go to ( link do kalkulatora na fabkoshipping) or contakt us 718 851 9171
email fabkoshipping@gmail.com

5. What is the maximum worth of parcels which are exempt from the customs fee and tax ?

All packages, including gift packages over 45 EUR are subject to customs in all of the European Union.

Online shopping parcels are custom duty exempt with the value up to 150 Euro, and Polish VAT exempts up to 22 Euro.

6. Is there a particular way I should prepare my parcel for shipping ?

Preparing your parcel for shipment is crucial because it determines a prompt delivery. Please follow the steps below to ensure the right delivery time:

a) Always use a rigid box and if there is an empty space between your contents and the parcel walls, fill it out with paper, bubble wrap or polystyrene to prevent the contents from moving and to ensure sufficient protection;
b) Always use a strong tape to close your parcel securely. Make sure to tape the corners of the parcels to ensure safety and security of your shipment;
c) On one of the surface of the box, in left upper corner please write the sender’s full name, address, and phone number;
d) On the same side, in the center, with capital letters write the recipient’s full name, address, and phone number.

The parcel is ready for shipment. Log in to your account. You can log in HERE , and using your profile. If you do not have an account yet, sign up HERE.

Take advantage of the great promotion prices and send your parcel to our headquarter office by using UPS services. UPS can pick up your package directly from your house or you can drop it off at the nearest UPS location.

After the shipment is created, please read the information carefully and follow the given instructions to complete the shipment.

7. Can you pick up the package from my home?

Yes, we are using UPS service that make it possible to pick up a package directly from the sender. To use this service please add your parcel through our website.

You can learn more about it HERE (link do fabkoshipping sign up)

8. Does the cost include the delivery to the recipient’s address?

Yes, the cost of your shipment includes the delivery to the recipient’s address. Unless you state otherwise when sending it. The volume/nonstandard parcel receives a sticker CUSTOM – TO BE PICKED UP BY RECIPIENT and needs to be picked up by the recipient in our warehouse in Częstochowa, Poland.

Parcels up to 60 lbs are delivered to recipients’ door. If the parcel is heavier than 60 lbs our delivery team has the right to leave the parcel on the stairways of the apartment building or by the gate of a recipient’s house.

9. Are there any additional costs besides the shipping fees?

Yes, some extra costs may occur. Those are not shipping costs, though. Total shipping costs are paid by the sender while sending the parcel. Costs related to customs duty may be issued by the Customs officer if there is such a necessity. Click HERE (link do karex http://www.karex.info.pl/index.php?s=14&m=5) learn about custom and duty fees in Czestochowa – Karex

Also, volume/nonstandard parcels to be picked up by the recipient in our warehouse in Częstowchowa are issued extra unloading/loading fees. Recipient or the person authorized to pick up the parcel can cover the fees while picking up the parcel.

10. What is the delivery time for sea freight?

The delivery time for parcels sent by sea is 4-6 weeks. The time is calculated from the date on the stamp that the parcel was accepted by one of our locations.

Please note that Christmas and Easter seasons are the busiest time and the delivery times may be grater than predicted due to the higher volume of container ships at that time.

The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.

11. What is the delivery time for air freight ?

Air freight includes (2) different types or freight: regular and express. The delivery time for regular air freight is 1-2 weeks and express air freight is 5-8 business days. The time is calculated from the date on the stamp that the parcel was accepted by one of our locations.

Please note that Christmas and Easter seasons are the busiest time and the delivery times may be grater than predicted due to the higher volume of cargo planes at that time.

The delivery time may be extended if the shipment is stopped by the Customs or for other reasons beyond our control.

12. Is Fabko Retail Inc. responsible for my parcel ?

Yes, all shipments, except packages addressed to Belarus, Moldova, Kazakstan, and Kirgistan, are covered in the unlikely event of loss or external damage up to $100. For additional details please see our Terms and Conditions (link do Polonez Parcel Terms and Conditions)

13. Can I buy extra liability coverage for my parcel ?

Yes, you can. Additional Declared Value coverage is avialable for $2.75 for every $100 or fraction thereof. For additonal details please see our Terms and Conditions. (link do Polonez Parcels Terms and Conditions)

14. I want to send a parcel that has unusual shape and size (e.g.: pallet, case, etc.). How can I calculate the exact shipping cost?

Contact us directly:

4604 New Utrecht Avenue Brooklyn NY 11219
Phone: (718)- 851-9171

15. How can I check the status of my shipment ?

https://fabko.pkgship.com/en/index

16. How can I get in touch with your distributing point in Poland ?

Our distributing point in Poland is Karex and it is located in Częstochowa, Poland. The address is: Bór 146/148.

The hours of operations: Monday to Friday, 8am – 4pm (Eastern European Time)

You can contact Karex through phone: (34) 365-9054 or email: info@karex.info.pl

Some of our Air Express parcels are distributed by POLSPED PACZKA located in Warsaw, Poland. The address is: 1-go Maja 11, Apt 7, phone number is 666 876 306, email: polsped.paczka@post.pl

17. How can I get in touch with Customs office ?

Customs office in Czestochowa – Karex, is located in the same building as our distributing point Karex and the contact information is:

Bór 146/148 Street
phone : (34) 365-9051
email: karex.ac@gmail.com

Please be advised that Karex and Customs office are two separate entities that are located in the same building.

Custom office – POLSPED PACZKA, is located in Warsaw, 1-go Maja 11, Apt 7, phone number is: 666 876 306, e-email: polsped.paczka@post.pl

Fabko Retail Inc. neither represents Customs nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.

18. My parcel was withheld from delivery by Customs, what now ?

If your parcel was withheld by Customs in Czestochowa and you received a notification that this has happened, please contact Customs office – Karexdirectly to solve the issue. The contact information:

Bór 146/148 Street
phone: (34) 365-9051
email: karex.ac@gmail.com

Please be advised that Karex and Customs office are two separate entities that are located in the same building.

If your parcel was withheld by Customs in Warsaw and you received a notification that this has happened, please contact Custom office – POLSPED PACZKA directly to solve the issue. The contact information:

1-go Maja 11, Apt 7 Street
phone: 666 876 306
e-email: polsped.paczka@post.pl

Customs officer explains the possible steps in order to have your parcel delivered.

Fabko Retail Inc. neither represents Customs, nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.

19. Why was my parcel withheld by Customs ?

All shipped parcels are subject to custom duty control. If your parcel was withheld this means Customs officers may need clarification on the value of the items shipped, thus imposing a custom duty if the item is dutiable. Please be advised to keep all the receipts, invoices or other documents that may be used as proof for Customs showing the value of shipped items.

Each case is different, and to best advise you, please contact:

Customs office in Czestochowa – Karex directly over the phone (34) 365-9051 or e-mail: karex.ac@gmail.com

Please be advised that Karex and Customs office are two separate entities that are located in the same building.

Custom office in Warsaw – POLSPED PACZKA, directly over the phone 666 876 306, or e-mail: polsped.paczka@post.pl

Fabko Retail Inc. neither represents Customs, nor influences Customs decisions. Customs office is a government entity that is ruled by its own laws and regulations.

20. What are the custom duty rates ?

In order to determine custom duty please contact our Customs Office:

– Custom Office in Czestochowa KAREX.

– Custom Office in Warsaw – POLSPED PACZKA, directly over the phone 666 876 306, or e-mail: polsped.paczka@post.pl

21. Is it possible to store a parcel in Warehouse in Poland?

Yes, it is possible to store the parcel for up to 20 days without additional costs in the Warehouse in Poland.

If there is a need for longer storage, please contact our Warehouse in Poland directly – KAREX.

22.What are my payment options ?

We offer (3) forms of payment:

1. PayPal
2. Credit Card
3. Wire transfer

PayPal is the most convenient way.

Credit Card is the fastest way.

When using the wire transfer option, please use the following information:

ACCT# 4660 0008 6639
ABA: 011000138
SWIFT CODE: BOFAUS3N

Please remember to write your name and the parcel number in the description section.
(by bank transfer bank fee is added)

23.Is it possible to change the recipient’s address when the parcel is already on its way?

Yes, you can change the recipient’s address when the parcel is already on its way. There is $5.00 charge for each parcel.